Shipping & Returns

A few things to know before making your purchase…
 

We take great pride in providing our customers premium vintage clothing and accessories, however, most of our items have been worn and loved by fellow fashionistas and range from 35 to 135 years old. We make sure to disclose any defects in the description to the best of our ability.

We understand that buying vintage online can be tricky, especially when it comes to fit, so take advantage of our expertise. The Silver Moon team is here to answer any questions you might have about an item's design details or fit and will happily send any additional photos or measurements.

Phone: 773.235.5797 or email: thegirls@silvermoonvintage.com

 

 

To Insure Fit
 

We recommend accurately taking your measurements before purchasing a vintage garment. You will need a flexible tape measure. It's helpful to stand in front of a mirror to ensure that the tape in level and comfortably loose. Breathe normally!!!

BUST: Measure around your back, across your shoulder blades and under your arms at the fullest part of the bust.

WAIST: Measure around the slimmest part of your waist, usually at the belly button.

HIPS: Measure around the widest part of your hips and buttocks. This is typically about 7 to 9 inches below your natural waist.

 

 

SHIPPING
 

DOMESTIC ORDERS: items are shipped within 2-3 business days of purchase via fed ex ground. Shipping is automatically calculated at check out.

Insurance and Express/Overnight shipping is available upon request. 

INTERNATIONAL ORDERS: please email us with the item description and shipping information. You will be directly emailed an invoice including shipping costs. Items are shipped within 2-3 business days via USPS from paid invoice. Silver Moon is not responsible for any VAT, import fees or taxes

NOTE: Silver Moon is not responsible for loss or damage to packages during shipping.

 

 

Return Policy
 

All IN STORE PURCHASES ARE FINAL SALE.

If you are not satisfied with your online purchase, all items excluding final sale items, must be returned to Silver Moon within 21 days from date of purchase for STORE CREDIT ONLY. All shipping charges are non-refundable. Items are thoroughly inspected before being shipped to you. Any previous flaws or damage will be noted on your receipt. Exchanges are subject to inspection to ensure that the garment is returned in its original condition with tags attached.

Final sale items include wedding dresses, selected vintage (items based on age or delicacy), and sale items. Final sale items are clearly noted on the products description page.

Once we have received your exchange you will be notified via email and will be issued a store credit.

PLEASE MAIL RETURNS TO SILVER MOON:

1721 W. North Ave

Chicago, Il 60622

773.235.5797

NOTE:  Customer is responsible for return shipping costs. Silver Moon is not responsible for any lost or damaged incoming packages. Insuring your return is highly suggested.